American Express has always been at the cutting-edge of technology and data science. We have made tremendous advancements in this area by continually investing in our big data technology, analytics and talent. Our global team of engineers, programmers and data scientists pioneer new frontiers in digital payments, and discover new ways to serve our customers.
The data that flows through American Express’ closed-loop network is an important competitive advantage for the company. By joining the Big Data team, you’ll have the opportunity to work with one of the largest, most unique and valuable data sets in the entire world. For decades, we have leveraged this rich data to help make our products and services more relevant to customers, support commerce between our Card Members and merchants, and manage risk.
We have democratized access to our data internally, so as a team member you can immediately begin solving business problems, uncovering new insights and driving innovation that enhances the payment experience for our customers around the globe. We’re looking for people passionate about data who are curious, insightful, love solving problems and enjoy challenging work with a purpose. If that’s you, consider a career in Big Data at American Express.
Just as with our Card Members, our dedication to service extends to our clients. A career in Client Management & Sales will find you creating, managing and expanding our client relationships all over the world. Careers in Client Management & Sales vary, but can include researching new business channels, developing innovative ways to encourage merchants to accept our Cards and collaboratively working with partners to overcome business challenges. If you’re skilled at selling or simply love solving problems, consider a career in Client Management & Sales.
How does American Express innovate to remain competitive? Our consultants are at the forefront of pioneering change. Newcomers in our consulting group are continuously delighted at the incredible breadth and depth of consulting assignments, spanning both internal and external clients. A consulting career with American Express offers the opportunity to work across all business lines with some of the best strategic minds.
There are two consulting teams at American Express:
Our Internal Consultants provide high-level strategic counsel to top management within American Express on a full range of important projects. As an Internal Consultant, you’ll deliver big-picture insights on mergers and acquisitions, new business initiatives and top-level business development plans.
Our External Consultants create strategies to improve the ways we operate and do business. As an External Consultant, you’ll optimize how our clients manage their Travel and Entertainment programs.
If your skills span a wide range and you’re looking for an opportunity to work across many areas of our business, consider a career in Consulting.
Unexpected things happen every day. And when they happen to our customers, we’re there to help them get back on track. By joining our award-winning Customer Care organization, you’ll be a part of an enthusiastic team of individuals who go above and beyond to accomplish the extraordinary every day. Either on the frontline as a Customer Care professional or behind the scenes at our corporate offices, you’ll have the opportunity to deliver on our brand promise by providing world-class service to our consumer, small business, merchant and corporate customers around the world. You’ll focus on achieving best-in-class economics, generating loyalty and doing business with the utmost integrity and attention to detail.
Home Based Servicing
If a career in Customer Service is your passion, but you require more flexibility, consider a position on our Home Based Customer Care team. As a Home Based Customer Care Professional, you have the opportunity to work for a FORTUNE 100 company while experiencing the benefits and flexibility at-home provides. This 24-hour virtual customer service operation provides employees all the employee vacation/medical benefits that American Express offers with added benefits working from home.
Please click the link below if you’re passionate about serving and delighting others and to learn more about opportunities with our Customer Care team.
Design at American Express is about improving how customers interact with our brand every day, carrying the past 160 years of best-in-class customer service into the future. Here, you’ll have the opportunity to craft exceptional user experiences in close collaboration with your colleagues in Technology, all while connecting business goals to real customer needs.
As a designer, your work can transform a customer's experience. And at American Express, that influence could reach millions of customers navigating the evolving landscape of financial services.
So if you're passionate about design and want to join an energetic, innovative group, consider a career in Design at American Express.
The digital age brings a world of possibilities in commerce. People are now using phones instead of wallets and interacting with multiple devices and platforms. In response, we’re using technology to mobilize communities through social media, evolving the Membership Rewards® program as a social currency and more. As a member of this team, you’ll have the opportunity to leverage our unique assets and pave the way to the American Express of tomorrow. Our Digital Commerce team looks for people who have an endless passion for digital trends, have strong analytical, problem-solving and quantitative skills, and are able to conceptualize and sell new ideas. If that’s you, consider a career in Digital Commerce.
A Finance career at American Express is much more than crunching numbers. It’s a chance to directly enhance our competitive advantages, achieve our financial goals and make all our business units as successful as possible. As a member of our Finance team, you’ll use precise analytics to influence decisions across all our business units. Your insight will help individuals, small businesses and major corporations around the globe succeed. To meet these challenges, we seek keen strategic thinkers who can effectively manage ever-expanding systems and technologies. If that sounds like you, consider a career in Finance.
We believe that people are the number-one factor determining a company’s success. By ensuring our employees feel satisfied, respected and valued, we’ve created an environment where people are inspired to do their absolute best. As part of the Human Resources team, you’ll help to select and develop talent throughout our organization, improve our effectiveness and be responsible for managing the company’s most valuable assets—its people. If you’re interested in shaping and inspiring our people, consider a career in Human Resources.
A marketing career at American Express is more than an opportunity to grow a brand. It is the chance to digitally connect global markets and find innovative ways to communicate all that we have to offer. Our Marketing team members are constantly communicating with our customers to learn how to best tailor offers to meet their needs and improve their lives. As a member of the Marketing team, you’ll be a part of a global network that shapes our image, nurtures our partnerships and inspires our Card Members. Marketing covers a broad range of activities, but if you’re brilliantly innovative, have strategic analytical skills and are excited by challenges, you should consider a career in Marketing.
When a customer swipes an American Express Card, our Operations team is just getting started. Operations is about processing millions of daily transactions and delivering on our promise to provide best-in-class customer service. Our Operations team covers many skill sets and activities, from analyzing our systems and productivity, to maximizing our efficiency throughout the organization. If you have a quick, innovative mind and are passionate about making an organization run more smoothly and efficiently, consider a career in Operations.
A single decision can have many outcomes. And when that decision affects hundreds of thousands of customers and employees, it needs to be the right one. That’s where our Risk & Governance team comes in. Risk & Information Management is the backbone of all financial services operations at American Express—it impacts every aspect of the company. As a part of this team, you’ll work with the industry’s top risk & information management teams to create smart but innovative strategies that advance our market share and the way we do business. If you’re interested in getting to know all areas of our business and can translate our business needs into remarkable solutions, you should consider a career in Risk & Information Management.
Since we first entered the travel business in 1915, our Travel Network has grown to become one of the world’s largest travel networks. But more than our size, we pride ourselves on our philosophy. At American Express, we don’t just help our Card Members travel the world—we help them truly experience it. As a member of our Travel team, you’ll have the opportunity to craft extraordinary experiences for our Card Members in a fun and engaging environment. Our Travel team looks for people with a true passion for travel and serving others. If you know the world map like the back of your hand and are ready to design unbelievable experiences for our Card Members, consider a career in Travel. Would you like to increase your chances of getting hired? Consider earning a certificate in business travel. Follow this link to learn more.
At American Express, we value work-life balance, just as you do. We recognize the need for flexibility in the way we work—in particular, the ability to work from home. That's why we offer a variety of arrangements that meet your needs while providing challenging, purposeful work. To find a position that fits both your lifestyle and your career goals, check out the virtual work opportunities at American Express.
At American Express, we value work-life balance, just as you do. We recognize the need for flexibility in the way we work—in particular, the ability to work from home.
If a career in Customer Service is your passion, but you require more flexibility, consider a position on our Home Based Customer Care team. As a Part Time Virtual Customer Care Professional, you have the opportunity to work for a FORTUNE 100 company while experiencing the benefits and flexibility at-home provides. This 24-hour virtual customer service operation provides employees with challenging, purposeful work, schedule flexibility, and all the employee vacation/medical benefits that American Express offers with added benefits of working from home.
American Express is the world's premier service company, and the largest credit card issuer by purchase volume. We're also an equal opportunity employer, made up of people from many diverse backgrounds, lifestyles and locations.
Learn more about our Company.