Cheryl. Customer Care Professional, Billings and Payments. I'm grateful to have excellent Team Leaders who recognize my hard work on a weekly basis. They truly make me feel like an important part of the team.
Taking the time to listen can be a fast track to customer solutions, like when a Cardmember had his wallet stolen while traveling overseas to see his favorite team play. I walked him through each step of re-issuing his American Express® Card in record time, so he quickly got out to the game. Now, that’s a championship performance.
Christine. Customer Care Associate, Risk Customer Service Network. It's so nice to work for a place you absolutely enjoy coming to every day.
I put more power in the hands of small businesses – like when I advised a trucking business owner and American Express Cardmember on converting his rewards points to more purchasing power at the gas pump. Now, his small business can keep right on trucking.
Danny. Project Analyst, American Express Interactive. When I tell people I work for American Express, they're impressed.
Sometimes, restoring confidence and security means offering safe passage home – like when two Cardmembers had their cards and passports stolen on a trip overseas. Working with the local embassy, police and their airline, my team expedited their journey home. Now that’s going the extra mile.
Amit. SDL Corporate Customer Service, TSC Operations. Our leaders encourage and recognize the dedication you put into your job.
Sometimes it takes a little magic to find a quick solution – like when one corporate Cardmember lost her rewards points as she tried to move them from a personal account. I found the vanished points and made them instantly reappear. Now that creates instant loyalty.
Gina. Customer Care Professional, New Accounts. I've never worked for a company that cares about my professional development like American Express
Sometimes we can activate a million beats of the heart from around the world, like when I helped one Cardmember to extend his credit limit to support a transplant operation for his son. Now that’s truly caring from the heart.
Jeannette. Customer Care Professional, New Accounts. I love my job because it's so interesting;it's never monotonous.
We offer a helping hand wherever our Cardmembers may be, like the day one of my clients was stranded on a business trip in Asia due to a data error. I verified his bank statements and accounts so he could get back to business, continue his trip, and keep his trust in American Express – no matter where he is in the world. Now that’s the kind of help anyone can use.
Kevin. Customer Care Professional, Telephone Service Center. I believe that if you have a passion to help people you can do it, regardless of their issue.
Being a Team Leader at American Express can sometimes feel like being a cultural ambassador – like the time I was sent around the world to learn best practices. I brought a passion for service, training and management models home to my team in India. Now that’s going global.
Margaret. Customer Care Professional, Disputes. I'm a Cardmember as well, and I strongly believe in the brand, our leaders and the company as a whole.
When delivering world-class service, timing is everything – like when one Cardmember on maternity leave had her hands full with her new baby girl. I quickly helped her update her corporate account from home, so she could get back to enjoying the moment. Now that’s relationship care.
Paula. Customer Care Professional, Telephone Service Center. I feel as though this is a perfect match for me, and I have no desire to go anywhere else.
Connecting Cardmembers to great experiences can start by bringing extraordinary people together – like when two of our top customers met at an exclusive American Express event. Now, we’re connecting them with a bachelorette party, wedding plans, travel and a honeymoon, too. Now that’s relationship care.
Stephanie. Customer Care Professional, Telephone Service Center. I enjoy helping people when they call with a problem, and I make sure to give 100% to each and every customer, each and every time.
Delivering extraordinary service is easy when working toward an extraordinary cause – like when one Cardmember in the armed services lost his wallet during a military exercise. We quickly replaced the card in a region where no other company would go. Now that’s going beyond the call of duty.
William. Customer Care Professional, Risk Consumer Service Network. If you work well with a team, have the confidence in yourself to make the correct decisions and can utilize your resources effectively, you'll be very successful here.
Not all opportunities to represent American Express are alike – like the night I made an appearance for the company at an industry awards ceremony. The press interviewed me on my passion for extraordinary service. And my team was celebrated for our success. Now that’s an inspiring experience.
Sherri. Customer Care Professional, Telephone Service Center. I love it here. It's the best company to work for.
Navigating a customer through a major city by speakerphone is not what you expect from American Express. But that’s exactly what my team provided when one Cardmember was lost. So, the customer found her way to her date, and we found a Cardmember for life. Now that’s heading in the right direction.
